Terms of service

Velvele Terms of Service

Version 2.0 · Effective 15 October 2026

1. Who we are

velvele.store is operated by Valeryia Herasimava, trading as Velvele, a sole trader registered in Italy (VAT IT12988980962), Via Pietro Colletta 55, 20137 Milano, Italy, hello@velvele.store ("Velvele", "we"). These terms apply to every purchase on velvele.store and to use of the site. Together with the License Terms, the Refund & Withdrawal Policy and the Privacy Policy, they form the contract between you and Velvele. On how you may use a product, the License Terms prevail. The store runs on Shopify; your contract is with Velvele only.

2. Consumers and business buyers

You buy as a consumer if you buy mainly for purposes outside your trade, business or profession; otherwise you buy as a business buyer. Some clauses apply only to one of them and say so. If you are a consumer, nothing in these terms limits the rights you have under the mandatory consumer law of your country. You must be at least 18, or of legal age where you live, to buy.

3. Products and what you need

We sell digital motion templates for the software edition shown on each product page, with a choice of license (Solo, Commercial Mini, Commercial Pro). Each product page states the app, version and plan needed, the formats, the files delivered and any third-party material such as fonts. You need your own license or plan for the app. Previews show sample content.

Adobe, Figma and Jitter provide their software under their own terms. We cannot control changes they make; if a product stops working as described, section 8 applies.

4. Orders

The contract is made when we send the order confirmation e-mail after payment is accepted. Before paying you can review and correct your order, license and e-mail address. The contract is concluded in English; the order e-mail states your product, edition, license and the license version. We may cancel an order for an obvious pricing error or suspected fraud, and then refund the full amount.

5. Prices and payment

Product prices are shown in euros. The final tax amount, where applicable, and total are shown before payment and recorded on your order confirmation. Any business reverse-charge treatment depends on the applicable rules and verified VAT details. Bundle discounts apply automatically in the cart as shown there; items already on sale are excluded. When we announce a price reduction we show the lowest price of the previous 30 days where the law requires it. Payments are processed by Shopify Payments or the provider shown at checkout; we never see your full card details.

6. Delivery

Products are delivered digitally as the files or access links specified for the purchased software edition. After successful payment, Digital Products automatically sends access to the purchased files. Keep the delivery email and a backup. No post-purchase reply or manual-release request is required. The Cart page asks for an express request for early supply and acknowledgement concerning withdrawal rights. Payment or use of a direct or accelerated checkout path does not itself establish that declaration. Where valid consent, acknowledgement and the required confirmation cannot be established, the applicable statutory withdrawal rights remain available. For help, write to hello@velvele.store.

7. Consumer right of withdrawal

For eligible consumer purchases where the statutory right applies, you may withdraw without giving a reason within 14 days of concluding the digital-content contract; any longer period required by applicable law remains available. Business purchases do not carry the statutory consumer cooling-off right. For immediate digital supply, the exception applies only when you expressly consent to early supply, acknowledge withdrawal loss, receive the required confirmation on a durable medium, and supply has begun. Payment, general terms, direct or accelerated checkout, or automatic delivery alone do not establish all these conditions. Where they cannot be established, applicable statutory withdrawal rights remain available. Use our online withdrawal function: review your declaration and select Confirm withdrawal. An automatic email acknowledgement includes the declaration and a PDF of its original submission date and time in Europe/Rome local time (minute precision). Alternatively, send an unequivocal withdrawal declaration to hello@velvele.store with your name, order reference, the purchase or items concerned, and the email address for acknowledgement. No reason or merchant approval is required to exercise an available right. We refund payments due within 14 days of being informed, using your original payment method unless you expressly agree otherwise, subject to applicable statutory rules. No physical return of a digital file is required. Remedies for non-delivery, faulty content and lack of conformity are separate and are not limited to this withdrawal period. See the Refund & Withdrawal Policy. Consumers retain all mandatory rights applicable in their country.

8. Faulty products and your statutory rights

Each product must match its description and work in the app and version stated on its page. If it does not, write to us. Consumers have the legal right to a fix and, if that is not possible within a reasonable time, to a price reduction or refund; in the EU we are liable for lack of conformity that appears within two years of supply. These rights cannot be excluded. Business buyers: tell us within 30 days of purchase and we will fix, replace or refund the product; this is your remedy for non-conformity to the extent the law allows.

9. License and intellectual property

Products are licensed, not sold. Your rights are set out in the License Terms. The site, products, previews, names and logos belong to Velvele or its licensors. To report infringing material, or Velvele files shared without permission, write to hello@velvele.store.

10. Your account and use of the site

Keep your account details safe. Do not scrape the site, access files you have not bought, share download or duplicate links, or interfere with its security. We may suspend accounts used for fraud or repeated license breaches, after notice where possible.

11. Feedback

If you send us feedback or a review, you allow us to use it, with the name you gave, to run and promote the store. You can ask us to remove it at any time.

12. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, wilful misconduct or gross negligence, or any liability that cannot be limited by law, including your statutory consumer rights. Subject to that, we are not liable for losses that were not foreseeable when the contract was made. For business buyers, we are not liable for loss of profit, revenue, data or goodwill, or for indirect loss, and our total liability per order is limited to the amount paid for that order.

13. Indemnity (business buyers)

Business buyers will reimburse Velvele for reasonable costs and damages caused by their breach of the License Terms, including unauthorised sharing of templates or delivery links by their staff or contractors.

14. Changes

We may update these terms by publishing a new dated version. The version in force when you ordered applies to that order; later changes never reduce rights you have already bought. We may change products and prices for future orders.

15. Law and disputes

These terms are governed by Italian law. Consumers also keep the protection of the mandatory law of their country of residence and may bring proceedings in the courts where they live; we may sue a consumer only there. For business buyers, the courts of Milan, Italy have exclusive jurisdiction. Please contact us first so we can solve any problem. Consumers may also use an out-of-court dispute resolution body recognised in their country, or the European Consumer Centre network for cross-border disputes in the EU.

16. General

If a clause is invalid, the rest remains in force. Not enforcing a right is not a waiver. You may not transfer your rights under these terms without our consent; we may transfer them to a business that takes over Velvele without reducing your rights.

17. Contact

Valeryia Herasimava, trading as Velvele · Via Pietro Colletta 55, 20137 Milano, Italy · VAT IT12988980962 · hello@velvele.store

Appendix — Velvele License Terms version 2.0

Velvele License Terms

Version 2.0 · Effective 15 October 2026

These terms explain what you may do with a Velvele template after you buy it on velvele.store. They are part of your purchase contract, together with our Terms of Service. The licensor is Valeryia Herasimava, trading as Velvele (VAT IT12988980962, Via Pietro Colletta 55, 20137 Milano, Italy, hello@velvele.store).

Earlier Velvele Store buyers also benefit from the broader permissions in these terms without buying again. Your existing access is unchanged.

Templates bought on another marketplace are licensed under that marketplace's terms.

1. In short

• Edit the template and use what you make in unlimited projects, with no time limit.
• Only your licensed users may open or edit the template file, in the purchased software edition.
• Every license covers client projects. Paid ads need Commercial Mini or Commercial Pro.
• Never resell, share or re-publish the template file or its delivery link.

2. Definitions

• Template: the editable template for the purchased software edition, its included assets and every copy of them.
• Edition: the version of a product made for the software stated on its product page. Each edition is bought and licensed separately.
• Delivery link: any link we give you to download, duplicate or remix a Template.
• Final Output: what you make with the Template once it can no longer be edited as a template: rendered video, GIF, images, Lottie or JSON animation, embed code, or a view-only prototype.
• Licensee: the person or organisation named on the order.
• Licensed User: a person who may open, edit or duplicate the Template.
• Client project: Final Output you make for another person, brand or organisation, paid or unpaid.
• Paid ads: any paid placement of Final Output, including sponsored or boosted posts, on websites, social media, search, video or app platforms, by you or your client.
• Employees: people employed by the Licensee and by companies in the same group on the date of purchase; freelancers hired for a single project are not counted.

3. Your license

	Solo	Commercial Mini	Commercial Pro
Licensed Users	1	up to 5	up to 20
Own work, portfolio, client projects	✓	✓	✓
Paid ads on web and social	–	✓	✓

Solo was formerly called Portfolio.

You need an Enterprise license, agreed in writing, if the Licensee has more than 50 employees, needs more than 20 Licensed Users, or uses Final Output on TV, broadcast, cinema, outdoor (OOH/DOOH) or connected TV. Write to hello@velvele.store before use.

4. What we grant

Once payment is complete, Velvele grants the Licensee a perpetual, worldwide, non-exclusive, non-transferable license to use the Edition bought, within the limits of the license chosen. You may make the copies needed for that, including backups. All rights in the Template stay with Velvele. You own the material you add yourself.

5. What every license allows

• Edit the features provided by the purchased edition, as described on its product page, and combine it with your own material.
• Use the Template in unlimited projects, for yourself and for clients.
• Deliver Final Output to clients, who may use it for the purpose agreed with you, within your license (for example, no paid ads under Solo).
• Use Final Output on websites, social media, presentations and pitches, and inside one website or app per project. This permits the finished output; it does not permit distributing editable template files or components. Template components inside a product sold or distributed to many users require a separate written Enterprise agreement.
• Use the app's own features, including its AI tools, to edit the Template.

6. What no license allows

1. Selling, giving away, sublicensing, renting or sharing the Template, its editable parts or a Delivery link, alone or inside another product, changed or not.
2. Publishing the Template, or a template made from it, as a template, preset, kit, theme or library on any marketplace or community (including Figma Community and Jitter's gallery) or for free.
3. Letting anyone who is not a Licensed User open, edit or duplicate the Template, whether by file, shared drive, team, workspace, project, invitation or link.
4. Giving clients or subcontractors the Template. Clients receive Final Output only.
5. Using Template parts inside a product sold or distributed to many users, such as a UI kit, theme, app template or SaaS content, without an Enterprise license.
6. Using the Template or Final Output to train or test AI or machine-learning models, or to generate competing templates.
7. Selling the Template or Final Output as NFTs or through other blockchain-based distribution.
8. Using the Template in a logo or trademark, or claiming it as your own design.

7. Rules for each app

All apps. You need your own license or plan for the app. The Velvele license covers the Template, not the software. Each product page states the app version, plan and features the Template needs.

After Effects. We deliver a download with the .aep project. Keep it, and any collected project folder, in storage only Licensed Users can reach.

Figma Motion. We deliver a link to duplicate the template into your own Figma account. Keep your copy and the delivery link accessible only to Licensed Users. Your plan must support the Motion features used by the template; Motion is currently in beta.

Jitter. We deliver an access PDF containing the template link. Duplicate it into your own Jitter account and keep the copy and delivery link accessible only to Licensed Users. Export options depend on your Jitter plan.

8. Buying for a client

An agency may buy in its own name and deliver Final Output to its clients; the Template stays with the agency's Licensed Users. A client may instead buy in its own name and count the agency's staff who work on the Template as its Licensed Users.

9. Third-party material

Fonts, photos, video and music shown in previews are not included unless the product page says so. Where included, their owners' licenses apply, as named in the product's documentation. You are responsible for licensing anything you add.

10. Updates and upgrades

The license never expires for the Edition bought. Fixes and compatibility updates for that Edition are free when we release them; an Edition for another app is bought and licensed separately. Buying another software edition is not a license upgrade. You can upgrade the license for the same edition at any time by paying the difference between its two license prices; Final Output made before the upgrade stays covered by the license it was made under.

11. If something goes wrong

If you break these terms, we will tell you in writing and, where it can be put right (for example by upgrading or removing unlicensed copies), give you 14 days to do so. If a material breach is not put right, or cannot be (such as resale or publication of the Template or a Delivery link), the license ends and you must delete the Template. Final Output published lawfully before then stays licensed, unless the breach was resale or redistribution. We may ask, at most once a year unless we have evidence of a breach, for written confirmation of your Licensed Users.

12. Warranty and liability

Each Edition is made to work as described on its product page, in the app version stated there. Your statutory rights as a consumer are not affected. Liability is set out in section 12 of the Terms of Service.

13. Law

These terms are governed by Italian law. If you are a consumer, section 15 of the Terms of Service applies and nothing here limits the mandatory consumer protections of your country.

Questions: hello@velvele.store